Refund & Cancellation Policy

Subscribers can cancel their monthly plan at any time through their dashboard or by emailing [email protected].

Rinevooperates transparent postpaid billing for B2B monthly subscriptions. When activating a plan, your corporate account is verified with €0.00 charged upfront, and you are invoiced in arrears at the end of each 30-day billing cycle for your selected tier.

Monthly subscriptions (Starter, Growth, Pro Dual-Market, Global Enterprise) are billed in arrears at the end of each 30-day cycle. Since no payment is taken upfront, our refund policy for subscriptions works as follows:

• Pre-Cycle Cancellation: If you cancel your subscription before the first billing cycle ends, you will not be charged at all. Your API access continues at the elevated tier limits until the cycle end date.
• Post-Billing Refund Window: If you have been billed for a completed cycle and believe the charge was made in error, you may request a refund within 7 calendar days of the billing date. Refunds are processed on a case-by-case basis.
• Pro-Rata Refunds: For annual or multi-month prepaid plans (if applicable), unused full months may be refunded on a pro-rata basis, minus a 10% administrative processing fee.
• Mid-Cycle Downgrades: If you downgrade to a lower tier mid-cycle, the higher tier rate applies for the current billing period. The new rate takes effect from the next cycle.

The Free Sandbox Tier requires no payment information and incurs no charges. As there is no financial transaction, no refund applies. You may use the sandbox tier indefinitely for testing and evaluation purposes.

Subscribers can cancel their monthly plan at any time through their dashboard or by emailing [email protected]. Unused subscription periods or requests within 14 days are eligible for a full refund.

We believe cancellation should be as easy as sign-up. You can cancel your subscription at any time through any of the following methods:

To request a refund or invoice credit adjustment, contact our support team with the following information:

• Your account email address or API key
• The subscription plan or invoice number
• Reason for the request
• Billing cycle period

Processing Timeline:

Refunds are returned via the original bank transfer rail or applied as a credit memorandum toward subsequent billing cycles.

If you are a consumer located in the European Union, you are entitled to a 14-day right of withdrawal from any distance contract under the EU Consumer Rights Directive.

Important Exceptions: For digital services (API access) where you have given your prior express consent to begin performance immediately and acknowledged that you thereby lose your right of withdrawal, the 14-day withdrawal right may not apply once the service has been accessed.

If your withdrawal is valid, we will reimburse all payments received from you within 14 calendar days of receiving your withdrawal notification.

The following items and circumstances are generally not eligible for refunds:

• Completed Billing Cycles: Monthly subscription charges for billing cycles that have already been fully served (API access was available throughout the period).
• Account Violations: Accounts terminated for violation of our Terms of Service are not eligible for any refund.
• Custom Enterprise Setup: Dedicated infrastructure provisioning or custom engineering work explicitly designated as non-refundable.

We aim to resolve all refund requests amicably and within the timelines stated above. If you are unsatisfied with our decision regarding a refund request, you may:

• Escalate through our support team for a senior review
• File a chargeback dispute with your payment provider (note: chargebacks may result in account suspension pending investigation)
• Contact your local consumer protection authority if you believe your statutory rights have been violated

For all refund-related inquiries, please contact:

• Email: [email protected]
• Domain: rinevoapi.com
• Telegram: Support Channel